1. Refunds for Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us within the first 24 hours after delivery so we can resolve the issue. We will offer you a full refund or send a replacement at no additional cost.
2. Order Cancellations: If you need to cancel your order, please contact us as soon as possible. We can process a full refund if the order has not yet been shipped. However, if the order has already been shipped, unfortunately, we will not be able to cancel it or offer a refund.
3. Refunds for Dissatisfaction: We understand that preferences may vary. If you are not completely satisfied with your purchase, please contact us within the first 3 days after delivery. We may offer you a partial refund or store credit, depending on the situation.
4. Refund Process: To request a refund, please contact us through our customer service department, providing details about your order and the reason for the refund. We will make every effort to process your request as quickly as possible.
5. Exceptions: Please note that some products may be subject to special refund policies due to their perishable nature. Please refer to our specific policies for fresh flowers and plants.
It is important to carefully read our refund policy before making a purchase to fully understand your rights and responsibilities as an Amorossa customer.
