A) GENERAL SHIPPING POLICIES
1. Orders can be placed 24 hours a day, 365 days a year.
2. The areas we serve are the National District / Santo Domingo. Other areas will receive their arrangement through MetroPac or CaribeTours
3. How long does it take for an order to arrive?
- The approximate delivery time is 6 hours, depending on the area where the arrangement is going.
- If you want us to guarantee same-day delivery, you must place and pay for your order before 11 p.m. Otherwise, please call us at: (809)563-2565 so we can confirm whether same-day delivery is possible.
4. The delivery hours are as follows:
Monday to Friday: 9:00 - 19:00
Saturdays: 10:00 - 13:00
*We do not deliver on Sundays and public holidays, except in special cases previously approved by the AMOROSSA team.
5. Delivery in Santo Domingo is free.
6. We can accept orders for other delivery times and even locations, provided they are placed in advance and have been previously approved by the AMOROSSA team. We will need to confirm that delivery to the requested location and at the requested time is possible. You can also contact us at info@Amorossa.com
B) SATISFACTION GUARANTEE
1. The arrangement you receive must meet the expected quality standards; that is, the flowers will be in good condition and in the quantities specified on the website.
2. If you receive a different arrangement from the one you purchased or one of poor quality, AMOROSSA will send you another arrangement until it meets the expected quality standards.
3. The arrangements will never be identical to those shown in the website photos, as they are made by hand to order. Therefore, reasonable variations may occur between the arrangement you receive and the one shown in the photo.
4. If the recipient is not there at the time of delivery, we will try to leave the arrangement with someone they trust who can give it to them later. If there is no one with whom we can safely leave the arrangement, we will send the same arrangement again at the new time you specify, provided you pay the delivery fee again.
5. If the address or shipping information is incorrect, your order cannot be canceled or refunded. However, we can send the same arrangement again provided you pay the shipping costs again.
C) PAYMENT ISSUES
1. If there are any issues with your payment, we will contact you at the number you provided to avoid delivery delays. However, we cannot guarantee timely delivery unless payment has been made.
2. If you accidentally placed a duplicate order, we will cancel it provided you request cancellation immediately by email or phone.
D) CHANGES TO YOUR ORDER
1. Please let us know about any changes to your order or delivery time 24 hours in advance at (809) 563 2565 or at info@amorossa.com